Privacy Policy

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SECURITY AND PROTECTION POLICY POLICY OF USER WEBSITE http://produktehellas.com The protection and security of the personal data of the visitor / user of our website but also of any other natural person who trades with our company (as, indicatively and not restrictively mentioned, are the potential or active customers, employees, suppliers, performers, service providers, individuals and third parties cooperating or not cooperating with us) constitutes for "Hellas Produkte GbR" (hereinafter "the Company"), a matter of major importance and a cornerstone for the desired relationship of mutual trust between us.

 

Your personal data includes any information that may lead, directly or in combination with others, to your identification, recognition or identification as a natural person, in accordance with the special provisions of Article 4, paragraph 1 of the Regulation ( EU) 2016/679.

This category includes, for example, your information such as name, VAT number, social security number, your physical and electronic addresses, your landline and mobile phone numbers, your bank / debit / prepaid card numbers, your e-mail addresses, transaction details your telephone and internet communications, your payment data, your equipment or terminal IDs, such as POS, PC, smartphone, tablet, files, cookies, etc.), and any other information allows your unique identification according to the above (GPD 2016/679), the current national legislation and the decisions of the European and Greek Authority Personal Data Protection.

Please read this Security and Privacy Policy carefully. By using our website and signing the relevant consent statement, where required, you unconditionally accept the practices described herein, the terms of which hereby govern our specific relationship and are incorporated into the terms of use of each service.

I. Subject This Privacy Policy is intended to inform you of the terms of collection, storage, storage, transmission and general processing of your personal data, which we may collect as Processors or Executors.

The Company and its trained staff fully apply the ten Processing Principles of the FGD (EU) 2016/679 (legality, objectivity, transparency, limitation of purpose, data minimization, accuracy, limitation of storage time, integrity, confidentiality and accountability) in order to protect your eight important Rights regarding the use of your Personal Data (right of information, access, correction, deletion, restriction of processing, portability, opposition and non-automated decision-making based on profile, as they are specified in the above Rules, interpretative and the current Greek legislation).

‘All the above also apply, without any discrimination, and apply to all the treatments carried out without exception and to all the services provided by the other affiliated companies of our group.

II. Ways of collecting personal data The Company, respecting the requirements of the Regulation, always asks you and regardless of the nature of the transaction, the minimum required by law your personal data. These include, as the case may be, username / password, password, number, debit / credit / prepaid card expiration date,contact telephones, e-mail address, postal address for issuing or sending an invoice or receipt for the provision of services as well as details of the delivery of your possible order or the provision of our offered services.

The Company keeps your personal data only for as long as required by the contractual terms of each service provided, in combination with the current financial, banking, tax, telecommunications and other legislation and based on the purpose of processing, and then, ie after fulfillment of the intended purpose, with clear justification, archives them, anonymizes them or destroys them.

III. Cases of personal data collection The Company collects your personal data in the following cases: · When filling out an application - interest form on our website, e.g. for information, to buy a product and / or to be provided with a service by us, etc. · When you voluntarily register in printed or electronic catalogs, in order to receive printed, electronic or SMS information material or other marketing material or to renew your preferences or during your participation in statistics performed by us, answers to questionnaires and surveys .

· During your telephone communication with our offices in general or with the staff of the department that is responsible for your specific request (eg sales department, our customer service, maintenance, etc.) with your comments and preferences for purchases , for the products or services you have been looking for.

· During your visits and navigation to our websites where they are collected, with the appropriate means of data collection, such as cookies, information from your terminal device, e.g. your Internet Protocol (IP) address, the operating system you are using, the type and version of your browser, etc.

· During the submission to us of documents, lawsuits, orders, reports, etc. of third parties, e.g. from regulators, prosecutors, courts, tax authorities, banks, card issuers, credit card payment and control institutions, credit information providers to protect you against fraud or money laundering or financial and cybercrime etc.

ΙV. Cookies Policy According to the (replaced by Draft Regulation) E-Privacy Directive 2009/136 / EC of the EU, our website accepts the use of "cookies". These are online tools for collecting and analyzing information from social networking platforms or partner third-party websites, in order to measure traffic, improve the functionality, content and overall appearance of the website and adapt it to the needs of users / visitors / our customers.

By using our website you agree (opt-in) further with the processing of your personal data, (collected by social networks or search engines) by third parties such as Google Analytics, Facebook social plug-ins, Google+ etc. , without any further involvement, influence or control on the part of our Company. In such cases this personal data is transmitted to you either inside or outside the European Economic Area (ie outside the borders of the 28 EU Member States and countries: Iceland, Liechtenstein and Norway), with the sole responsibility of these third parties.

Therefore, if you do not wish third parties, such as Google, Facebook, Twitter, etc. to receive information from your browser when you visit our website, you may opt out of this option, as provided by the respective User Policy available on the website of any such third party.

Although most browsers automatically accept the use of cookies, you can always change the settings on your computer by choosing not to accept cookies or, alternatively, to be asked to accept each cookie separately. But be aware that this will limit the range of browsing capabilities available to you on any website.

1. V. Principles of processing The Company will use your personal data for the following lawful processing purposes, namely: · To complete your requests for interest, information, purchases and orders. · To provide you with answers to questions related to its professional activity as well as information and answers to your suggestions for improving its products and services.

· To inform you of the results of surveys, statistics, studies and related processes in which you may have participated. · For reasons of quality assurance of the services provided by us and / or training purposes of users / visitors. · To analyze the traffic of our website, to improve our practices and to provide you with the best possible information regarding our products, services, special offers as well as promotional actions for them.

· For internal, intercompany, necessary functions and their analysis, such as internal management, fraud prevention, their use by management information systems, invoicing, accounting, billing and control. In any case, you can change, at any time, your preferences, withdraw your consent and exercise your aforementioned regulatory rights by contacting us or using the unsubscribe link at the end of each e-mail that you receive from us.

1. VI. International Transfers During your use of our website and the processing of your personal data by the Company, it is possible, within the limits required to fulfill your requests, to request their transfer to recipients located outside the borders of the European Union (mainly at business level). - manufacturers of products that we represent and / or from which we supply the products you are interested in).

In such cases, the Company guarantees that it controls and ensures that this Third Country of Destination meets the necessary conditions, providing the appropriate guarantees, namely: a) it offers an adequate level of protection of your personal data within the meaning of GDPR (Article 45); b) in case of transmission within the framework of our suppliers, special safe intra-company / inter-cooperation rules are applied or c) standard contractual clauses are used, which cannot be arbitrarily modified and / or approved codes of conduct.

In any case, we take the appropriate technical and organizational measures to ensure that your personal information is transferred, stored and processed in accordance with the Regulations, the appropriate security standards, the terms of this Policy and applicable national data protection laws. personal.

Finally, in exceptional cases, it is possible to transmit or disclose your personal data to official, local or foreign, state and supervisory bodies (eg police authorities, Bank of Greece, international tax authorities, etc.), if we are called to comply with relevant legislation, in order to prevent illegal actions against us and our customers (eg fraud, money laundering, etc.).

VII. Security of personal data The Company has trained in data protection and responsible personnel, and implements a special security policy and uses the appropriate technical, operational and organizational means, such as anonymization, pseudonymization, data encryption, use of firewalls, introduction of access levels by only strictly authorized, authorized periodic inspections, compliance with international security standards and business continuity ISO, PCI for data protection and payment cards, etc.

All of our staff and any of our associates who have reasonably access to the personal data held in accordance with the above, use them to serve exclusively and only the predetermined legal purposes for which they were collected, according to the explicit and specific type of processing consent of the subjects which they may, at any time and freely, revoke in the prescribed manner.

VIIΙ. View targeted ads Furthermore, we may use your personal data together with other information we have collected, after human intervention by our marketing department, to display ads related to your apparent preferences on our website or any other website.

We never associate our automated customer data with your consumer profile and your general preferences with other personal information (such as your email address) in order to run ads or send you personalized profiling offers. In addition, we do not share your personal information with third parties, so that they have the ability to send you relevant ads.

However, if you wish to stop sending updates and / or offers, you can use the unsubscribe link and request a unsubscribe.

IX. Links to third party websites In the event that our website contains links that lead to other websites of third parties, independent bodies, such as, for example, various service providers, product suppliers, payment service providers, etc. which operate and are maintained exclusively by them and which we do not control, the The company is not responsible for the content, actions or policies of these websites.Please read carefully the respective data protection policies on these different websites you visit, to avoid the risk of infringing on your rights and violating your personal data, as they may differ significantly from ours.

X. Unsolicited commercial communication The Company prohibits the use of its website or its services for the purpose of transferring, distributing or delivering any bulk or unsolicited commercial e-mails (spam).

It also does not allow the sending of messages to and from its customers, providers, staff, associates, etc. which use or contain invalid or falsified headings, invalid or non-existent domain names, techniques of hiding the origin of each false or misleading information or violate the terms of use of any website.

We do not in any way allow the collection of e-mail addresses or general information of the above through our website or our services. We prevent and do not authorize any attempt to use our services in a way that could harm, disable, burden any part of them or prevent anyone wishing to use our services.

If we consider that any unauthorized or inappropriate use is made of any of our services, we may, without notice, in our sole discretion, take the appropriate steps to block messages from a specific web space (domain), a server emails, or an IP address.

We have the ability to immediately delete any account that uses our services, which, at our sole discretion, transmits or is associated with the transmission of any messages that violate this policy.

XI. Contact for questions, comments, remarks, etc. If you have any questions or comments regarding this Privacy Policy or if you feel that we have not followed the principles set out in it, please let us know by using the following contact information:

Hellas Produkte GbR

Τηλ. +49 15259517201

Ε-mail: produktehellas@gmail.com

Also, you always reserve the right to contact the Personal Data Protection Authority, which can accept the submission of relevant complaints, in writing, by filing with the Protocol Department or by post (Kifissias 1-3, PC 115 23, Athens), or electronically (complaints@dpa.gr)

XII. Validity of Personal Data Protection Policy

This Policy has been established and entered into force after the full implementation of Regulation (EU) 2016/679 and is subject, if necessary, to periodic improvement, updating and revision.

Any future amendments will be applied and will become valid from the date of their publication on the Company's website. The use of the website of the Company Hellas Produkte GbR, after the publication of changes as mentioned above, implies the full knowledge and acceptance by the users of the new - modified text.